This module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals. It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.

ITIL® 4 Training delivered in association with 1WorldTraining, ATO of Axelos Limited. ITIL® is a registered trademark of Axelos Limited. All rights reserved.

• Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
• Understand how to leverage digital strategy to react to digital disruption.
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
• Understand the risks and opportunities of Digital and IT Strategy.
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
• Understand how to implement a Digital and IT Strategy

Multiple choice exam: These exams are 30-Multiple Choice Questions administered online in a proctored exam format. Candidates have 60-minutes to complete the exam and require 21 correct answers to pass.

Case Study: This is an ‘open book’ assessment. Any available materials are allowed to be used during the assignments, including the ITIL 4: Digital and IT Strategy publication and the ITIL Practices Guidance documentation. There are a total of four individual written assignments of 60 minutes each. Each assessment criterion is worth 8 marks (See course syllabus). There are 40 marks available. You must score 30 marks to pass.

All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC 1.1 ‘Relate the ITIL guiding principles to all aspects of Digital and IT Strategy’.

System Requirements

Please note that this course requires the completion of a proctored exam, so you must have a webcam in working condition, or you will not be able to take the test.  The webcam will remain on during the test, and the video of your exam will be captured throughout the test. Additionally, a working headphone, or system microphone to connect to audio is required. The test works with the latest versions of Internet Explorer, Google Chrome, Firefox and other popular browsers. 

These courses are 100% online and self-paced. Instructors are available to help you through content areas by request. 

Exam preparation training and study for this certification is approximately ten (10) to twenty (20) hours.

Exam Pass Rate: 99% 

All candidates are offered an exam re-sit if they fail to achieve success on their first attempt. This is provided as a courtesy by Altitude Career Skills Institute.

You must hold an ITIL 4 Foundations Certification and the ITIL4 Strategist (DPI) Training to sit for this certification exam.

• High quality online videos • Classroom study materials • Certification Exam Voucher • practice tests • Free TAKE2 Exam retake

Note:  If you have enrolled in the 100% online/self-paced version of this course, please allow up to 72-hour to gain access to your course room after enrollment. Once granted access, you will receive an email notification with your username and password.