The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.

This ITIL® 4 Specialist: Drive Stakeholder Value training covers the engagement and interactions between service providers and customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. Learn the skills needed to create a ‘learning and improving’ IT organization.

Skills Covered

• Multisupplier management
• Relationship management
• CX and UX design
• Customer journey mapping
• Communication
• SLA design

Self-Paced Learning:

• Explore course materials at your own pace.
• No mandatory attendance for live sessions.

Learners need to possess an undergraduate degree or a high school diploma. Passed the ITIL 4 Foundation examination.

This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.

• Exam fee included
• 2 simulation exams
• 20 PDUs for self-paced learning